- The IT Helpdesk is a resource for all RVCC students, faculty and staff relating to all technical questions and issues.
- Common issues that IT helpdesk can assist you includes,
- Login issues with SIS, EasyLogin, Email and Canvas
- College printing and account issues
- WiFi
- Password resets and retrieval
- First-time user setups
- Classroom technologies and ZOOM setup
- For general questions, suggestions and concerns, please [email protected].
- Phone 603-542-7744, extension 5361
- You can submit a ticket by either,
- Click here to submit a ticket
- Logging into Helpdesk portal with your Easylogin credential
- Sending email to [email protected] and including as much information as possible regarding your technical issue.
FAQs
- New student will get an automated “Welcome Email” within 24 hours from CCSNH to your personal email (ex: [email protected]) after being provisioned to the college system. Click here to see sample “Welcome Email”
- The “Welcome Email” contains instructions to,
- Complete the process of creating a password for your account and
- A link to initiate the process
- Student clicks the link and selects personal email from a drop-down list. An email containing the verification code is sent immediately
- Student copies that verification code and enters in the box for verification process
- The student enters a new password on the next page (greater than 14 characters and can be a phrase)
- A final confirmation page is presented and a confirmation email is sent to the new Easylogin account
Click here for detailed step by step instructions on how to setup Easylogin account
- Login to student self-service portal to reset your password.
- Click Student EasyLogin Self Service to reset your password
Click here for detailed step by step instructions on how to reset Easylogin password
- You can goto self-service portal to set three security questions. Simply login to the system with EasyLogin credential and select “Security Questions & Answer” under “Enrollment” tab
- Click Student EasyLogin Self Service
- Open a ticket by going into IT Helpdesk ticketing system
- For student, select Students.local Domain
- Please include as much as possible about your technical issue.